KPIs, or Key Performance Indicators, are a measurable value that helps organizations track and assess the progress towards specific goals. In this context, KPIs are often used to evaluate the success of various processes, initiatives or products. A KPI could be average revenue per user, session duration, retention rate, cost of customer acquisition, and so…

Classes of service are a set of guidelines to categorize different work items based on their priority and risk level. The principles and method can nicely be applied to our private life. In kanban, classes of service (CoS) are a set of guidelines used to categorize different work items based on their priority and risk…

Named after an Italian polymath Vilfredo Pareto, this principle states that about 20% of the input is responsible for about 80% of the output. In 1906, Pareto made the now-famous constatation that 80% of the land in Italy was owned by 20% of the population. Similar distribution was (anecdotally) seen across many different contexts. Some…

There’s a well-known exercise in product management called (Amazon) Working Backwards Method. As the name suggests, it’s widely used at Amazon, and may have also originated there. This exercise can help us work backwords towards our future goals. Want to learn more product management principles and tips for your personal life?Get your copy of my…

What are universal product skills? What is the role of particular product skills or flavors? How important is domain expertise? How can you develop your superpowers? Universal product skills; particular (product) skills; and domain knowledge The way I frame it, to work in product, you need: These 3 influence and enrich each other, and while…

After a slightly dark humor post on product management lessons from Dexter Morgan – I thought it would be nice with something less “serial-killer” and more “cutesy”. And what better than Frenchies? Here are some product management lessons I learned from my little friend, Knox. #1 Taste and Opinions Frenchies are incredibly opinionated about what…

There is a whole world of Agile beyond software, technology, and ‘typical’ environments, and Agile in a low- or non-tech context. It’s super interesting, relatable, and illustrates the Agile mindset and principles nicely – but it is not the first thing people think about when they think Agile. This is why I wanted to share…

Monday was a bank holiday in the UK, which meant I had a long weekend for myself. Which I spent by literally not doing anything and binge-watching Dexter. As we wait for 2 new seasons – a prequel and a sequel – thought I’d share some thoughts about product management inspired by ‘America’s favorite serial…